New Arrivals

New Arrivals

New Arrivals


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All Women's Shoes


Customer Service


Returns & Exchanges

Returns Centre

Size Guide

Frequently Asked Questions

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Our Guest Experience team are available Monday to Friday 9am - 5pm Australian Eastern Standard Time.

They will do their best to get back to you within 1-2 business days.

For general enquiries and customer service, please contact us via the following methods:

  • Email: enquiries@tonybianco.com - Please check your spam/junk inbox for our replies
  • Phone: +61 3 9069 5308 - please note we are experiencing a high volume of calls, please email us for a quicker response within 1-2 business days
  • Live Chat

Please include as much information as possible for your enquiry, including:

  • Order number
  • Proof of purchase
  • Email and contact phone number
  • Tracking number
  • Relevant photos
  • Clear details for your enquiry

Received the wrong product or your item is damaged or faulty? Please lodge a Faulty Return for us to review HERE. You will need to upload a photo and be specific to what the fault/issue is.

Please note that Sale and Final Sale Items may not come in a new condition. Only Sale and Final Sale Items with a major manufacturing fault can be returned for a refund.

Please contact your closest boutique here for assistance with the below:

  • Style and size check
  • Click and Collect and in store purchases/orders
  • Leather, shoe care and faulty enquiries


  • Please log your return via our Returns Centre
  • Please allow 5-10 business days from the date of delivery back to our warehouse for your return request to be processed
  • You'll receive communication via email once your return is processed

We want to ensure that you have a positive experience with us and ultimately receive shoes that you love, therefore please remember to treat our team with patience and kindness.

Wholesale Enquiries

Please email through your website and social media channels to wholesale@tonybianco.com

Social Influencer Enquiries

Please email enquiries@tonybianco.com with some details around your following and a link to your profile.