Our Guest Experience team are available Monday to Friday 9am - 5pm Australian Eastern Standard Time.
They will do their best to get back to you within 1-2 business days.
For general enquiries and customer service, please contact us via the following methods:
Please include as much information as possible for your enquiry, including:
- Order number
- Proof of purchase
- Email and contact phone number
- Tracking number
- Relevant photos
- Clear details for your enquiry
Received the wrong product or your item is damaged or faulty? Please lodge a Faulty Return for us to review HERE. You will need to upload a photo and be specific to what the fault/issue is.
Please note that Sale and Final Sale Items may not come in a new condition. Only Sale and Final Sale Items with a major manufacturing fault can be returned for a refund.
CREATE YOUR RETURN HERE
- Please log your return via our Returns Centre
- Please allow 5-10 business days from the date of delivery back to our warehouse for your return request to be processed
- You'll receive communication via email once your return is processed
We want to ensure that you have a positive experience with us and ultimately receive shoes that you love, therefore please remember to treat our team with patience and kindness.