Contact

For general enquiries and customer service, please contact us via the following methods:

• Email: enquiries@tonybianco.com - Please check your spam/junk inbox for our replies
• Phone: +61 3 9069 5308 - please note we are experiencing a high volume of calls, please email us for a quicker response within 1-2 business days
• Live Chat

Please include as much information as possible for your enquiry, including:

• Order number
• Proof of purchase
• Email and contact phone number
• Tracking number
• Relevant photos
• Clear details for your enquiry

Received the wrong product or your item is damaged or faulty? Please lodge a Faulty Return for us to review HERE. You will need to upload a photo and be specific to what the fault/issue is.

Please note that Sale and Final Sale Items may not come in a new condition. Only Sale and Final Sale Items with a major manufacturing fault can be returned for a refund.

Please contact your closest boutique here for assistance with the below:

• Style and size check
• Click and Collect and in store purchases/orders
• Leather, shoe care and faulty enquiries

CREATE YOUR RETURN HERE

• Please log your return via our Returns Centre
• Please allow 5-10 business days from the date of delivery back to our warehouse for your return request to be processed
• You'll receive communication via email once your return is processed

We want to ensure that you have a positive experience with us and ultimately receive shoes that you love, therefore please remember to treat our team with patience and kindness.