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Our warehouse was closed for the 4th of July. Please expect delays with dispatch, shipping and returns. All information for shipping and returns will be emailed to you once processed.

Our Guest Experience team are available Monday to Friday 9am - 5pm Australian Eastern Standard Time. 

They will do their best to get back to you within 1-2 business days.







We are currently experiencing delays with returns, please only reach out if you haven't received your return request after 10 business days. Thanks for your patience.

For general enquiries, please contact us via the following methods:

  • Email: enquiries-usa@tonybianco.com - Please check your spam/junk inbox for our replies
  • Phone: +61 3 9069 5308 - please note we are experiencing a high volume of calls, please email us for a quicker response within 1-2 business days
  • Live Chat

Please ensure you mention all necessary information for your enquiry such as:

  • Order number
  • Proof of purchase
  • Email and contact phone number
  • Tracking number
  • Relevant photos
  • Clear details for your enquiry

Recieved the wrong product or your item is damaged or faulty? Please lodge a Faulty Return for us to review HERE. You will need to upload a photo and be specific to what the fault/issue is.

Please note that Sale and Final Sale Items may not come in a new condition. Only Sale and Final Sale Items with a major manufacturing fault can be returned for a refund.


  • Please log your return via our Returns Centre.
  • Return your items within 14 days of delivery.
  • Orders sent via DHL will not recieve a label in the box or from the portal. You will need to arrange your own return, please use a trackable carrier service.
  • Your return will be processed within 5-10 business days from when it is delivered to our warehouse
  • PLease expect delays around public holidays and sale periods

We want to ensure that you have a positive experience with us and ultimately receive shoes that you love, therefore please remember to treat our team with patience and kindness.

Wholesale Enquiries

Please email through your website and social media channels to wholesale@tonybianco.com

Social Influencer Enquiries

Please email enquiries-usa@tonybianco.com with some details around your following and a link to your profile.