Here to help

  • Contact us

    IMPORTANT UPDATE

    Due to coronavirus our customer service team are currently working on reduced hours and are working hard to respond to you as quickly as possible.

    At this stage, the best method to contact the team is via email.

    In the meantime, please visit our help center as there are some great articles that may help answer your question:

    https://help.tonybianco.com/hc/en-us

     

     

  • Click & Collect

    Click & Collect

    IMPORTANT UPDATE

    Due to coronavirus we are not accepting Click & Collect orders at this time due to retail store closures.

    Please view our Shipping Page or contact our customer service team at enquiries@tonybianco.com for other delivery options.

    We apologise for the inconvenience and appreciate your understanding during this time.  

     

    Shop online at your convenience, then collect from your chosen store for no additional charge. An email will be sent to you once your item is available for pick up.

    Please note that Click & Collect is only available with stores at Boutique locations within Australia. 

     

    Why Click & Collect?

    • Pay online and collect in-store within 24 hours - the perfect last minute shopping option!
    • Save on shipping costs. 
    • No minimum or maximum purchase amount or product size.
    • You will be contacted via email once your product is ready to collect.
    • If you can't come in straight away, click & collect orders will be held for up to 14 days.

     

    How to Click & Collect

    It's easy! Simply browse the website and find the products you want, then follow the steps below:

    1. Choose your selected size.

    2. Click on Find In Store first to see if the size is available at your closest store. The closest store with stock available will display.

    3. Select your closest store and Add To Bag on the popup.

    4. Complete your order and once you have successfully place your order, wait for us to send you an email telling you your order is ready.

    5. Head to your store with photo ID and the order email to collect your order.

    6. If you can't collect your order straight away, the store will hold it for 14 days. 

  • Size guide

    SIZE CHART

    If you are between sizes or need assistance to select your best fit, please contact us at Customer Service. We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.

     

    AU / US EU U.K
    5 36 3
    5.5 36 3.5
    6 37 4
    6.5 37 4.5
    7 38 5
    7.5 38 5.5
    8 39 6
    8.5 39 6.5
    9 40 7
    9.5 40 7.5
    10 41 8
    10.5 41 8.5
    11 42 9
    11.5 42 9.5
    12 43 10


    *Sizes listed on the Tony Bianco website will be Australian and European sizing.

    If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes, it means the product runs true to size. 

     

    How To Measure Boots

    Shoe Diagram Tony Bianco Size Guide 

    1. Shaft Height 

    Measured from the bottom of the boots to the top of the foot

    2. Heel Height

    Measured up the centre back of the heel to where the boots meets the boot sole

    3. Boot Opening 

    Measured around the circumference of opening at the top of the boot

     

    Measuring Boot Shaft Length
    To compare our boot measurements to your body, use tape measure to measure the length from the bottom of your heel upwards.
    Long Boots Diagram

     

    How To Measure Heels

    Heel Diagram 

    1. Heel Height

    Measured up the centre back of the heel to where the boots meets the boot sole

    2. Platform Height

    The highest measurement from the sole to the bottom of the platform

     

     

    How To Measure Bags

     Bag Diagram

    1. Height 

    Measured from the bottom of the back to the opening.

    2. Width 

    Measured at the base of the bag from side to side.

    3. Depth 

    Measured across the bottom from the widest point at the side of the bag.

    4. Handle Drop 

    Measured from the highest point of the strap to the bag opening. 

  • Shipping

    Shipping

    IMPORTANT UPDATE

    Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally. 

    - Expect longer dispatch timeframes for both express and standard orders.

    - Click & collect orders will be held until your chosen store re-opens. If you'd like this shipped to you please email enquiries@tonybianco.com with your order number.

    We apologise for the inconvenience and appreciate your understanding during this time. 

     

    What shipping options do you have?

    • For Australian customers we have three delivery options: 
      • Click & Collect pickup in 24 hours.
      • Express shipping 1-4 business days from dispatch. Click here to view the post codes that qualify for Express Post delivery.
      • Standard shipping 5-7 business days from dispatch.
    • For International customers we only ship express which may take between 4-14 business days from dispatch depending on your zone and whether you’re in a metro region. The below are average time frames only and regional areas may be subject to delays. To view more regions click here.
      • New Zealand approximately 4 business days from dispatch to metro areas.
      • United States of America approximately 5 business days from dispatch to metro areas.

     

    How much does shipping cost?

    • For Australian customers:
      • Click & Collect is FREE
      • Standard shipping is $12 or FREE on orders over $150
      • Express shipping is $18 or FREE on orders over $350
    • For international customers prices range from $20 - $65 depending on your zone.
      • New Zealand is $20 or FREE on orders over $350
      • United States of America is $45 or FREE on orders over $350



    How long does dispatch take?

    • Orders typically ship the next business day. Please note that our warehouse doesn’t ship orders over the weekend or on Australian public holidays.
    • Dispatch of your order may be delayed during sale or promotional periods.
    • Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.
    • For updates on shipping times, please email us at enquiries@tonybianco.com or use our Live Chat. 



    Can I track my delivery?

    • Tracking will be provided once your order has been dispatched in your order confirmation email or messenger update.
    • Australian customers can track their parcel using Australia Post Tracking.
    • International customers can track their parcel using DHL Express Tracking.
    • Sometimes the carrier can take 24 hours to update shipping. If you tracking number isn’t updating or working, please reach out to us as soon as you can via enquiries@tonybianco.com and we can help you out. 



    Other common questions include

     

    How do I place a Click & Collect order?
    • We’re so glad you asked. For more information on Click & Collect click here.
    What other regions do you deliver to?
    • For a full list of regions that we deliver to please click here.
    Do your prices include Duties & Taxes?
    • We do not cover any duties & taxes, if your order goes over your regions threshold then DHL will be in contact with you directly to make payment. 
  • Returns

    Returns

    IMPORTANT UPDATE

    Due to coronavirus Tony Bianco has made the tough decision to close stores from 5pm Friday 27th March. 

    We understand that usually our Australian customers would visit a store for a refund, exchange or faulty assessment.

    So for a limited time please use the following link to receive a FREE return back to our warehouse. https://return.auspost.com.au/TONY_BIANCO

    For your convenience you can drop off your return at Post Offices, Australia Post Boxes, and selected branches of retailers such as IGA, Mitre 10 and Priceline. The Post offices and other retailers enable label-less returns where you just have to take your return parcel and return email along and they’ll print the label for you.

    If you need further assistance please email us at enquiries@tonybianco.com 

     

    Australia post   

     

    Returns policy

    • Full priced items can be returned for a change of mind refund, exchange or a store credit. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund.
    • Sale items with a red price can be returned for an exchange or a store credit only, unless deemed faulty.
    • Outlet items marked final sale are not eligible for a change of mind return, exchange or store credit, unless deemed faulty.
    • Australian orders can be returned within 14 days and international orders within 30 days from the date of delivery.
    • We do not accept change of mind returns for gift vouchers, made to order shoes or certain accessories such as shoe care, hats, watches or jewellery, unless deemed faulty.
    • Customers are responsible for the cost of their return postage, unless deemed faulty by our team.
    • In-store purchases must be returned back to your closest store
    • If you believe your item to be faulty please let us know in writing at enquiries@tonybianco.com

     

    Online returns via post

    • Australian customers can send their order back to us using Parcel Point or Australia Post.
    • You may only return a Product by post if it was originally purchased online. Please note that purchases made at a Tony Bianco boutique need to be returned back to your closest store
    • Print and complete the returns form and package your item in its original packaging.
    • Print your label and adhere securely to your parcel. Please ensure it is clearly visible.
    • International customers can choose a shipping company of their choice and post to:
    Tony Bianco,
    8 The Crossway,
    Campbellfield,
    Victoria, Australia 3061
    Enquiries@tonybianco.com | 1800 790 799

     

    Online returns via stores

    • Online orders can be returned for free into any Tony Bianco Store, excluding Myer Concessions.
    • Merchandise purchased from stockists such as a Myer, David Jones or The Iconic must be returned to the stockist.
    • Purchases made using Afterpay can be returned in-store, a refund will be processed to your card for you to complete any remaining repayments.

     

    Processing returns 

    • For Australian customers please allow 7 days and for international customers 14 days for your return to reach our warehouse.
    • Please allow 3-5 business days from the date of delivery back to our warehouse for your return request to be processed. If you have selected a refund or store credit, you will receive a refund/credit notification via email.

     

    Faulty/incorrect items

    We are sorry to hear that your order was not perfect. So what now? Please follow the below steps. 
    1. Email customer service at enquiries@tonybianco.com
    2. Write a description of the fault/incorrect item
    3. Include your order number and proof of purchase
    4. Include photos of our product team to assess
    Products that have a major fault may be returned for a refund, credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

     

    Store credits

    • If you returned your purchase in-store we will provide a store credit with 6 months validity. This store credit cannot be redeemed online.
    • If you’d like to use this online, no worries! Email us at enquiries@tonybianco.com and we will change over the remaining balance to a gift voucher that can be used both online and in-store and is valid for 3 years.

     

    Other common questions


    Help! I can’t find my return form. What’s your return policy? How much does it cost to return?
    • For Australian customers the average cost of a return via post is $12.95 or you can return into a store for FREE.
    • For International customers, returns are at your own cost using a shipping provider of your choice.

     

  • Afterpay

    Afterpay Shoes

    Buy now, pay later with Afterpay Online & In-store. 

    Buy the shoes of your dreams today and pay later when you Afterpay shoes with Tony Bianco Online or In-store! Afterpay offers you the convenience of four equal fortnightly payments without any additional fees or interest, meaning your order ships immediately.

     

    HOW DOES IT WORK? 

     
    Pay in 4 installments Get your items now
    PAY IN 4 INSTALMENTS GET YOUR ITEMS NOW
    Pay for your order in equal fortnightly payments Your order will be shipped now, just like a normal order
    Nothing extra to pay Spend up to 1000 dollars
    NOTHING EXTRA TO PAY SPEND UP TO $1000
    No interest no additional fees if you pay on time You can use Afterpay for orders up to $1000
     

     

    ALL YOU NEED IS:
    • An Australian debit or credit card
    • To be over 18 years of age
    • To live in Australia

     

    TO USE THIS SERVICE:
    • Add your items to your bag and check out as normal
    • In checkout select Afterpay as your payment method
    • Enter your details with Afterpay and you're done!

     

    OTHER THINGS TO NOTE:
    • The funds for the first payment will need to be available at the time of checkout.
    • If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payment over the next 6 weeks.
    • Once you have been an Afterpay customer for at least 6 weeks, for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
    • Your payment schedule will be emailed to you.
    • If you wish to return your items you can choose an exchange, or the payment plan can be cancelled.
    • If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
    • Orders made with Afterpay are subject to our Returns Policy

     

IMPORTANT UPDATE

Due to coronavirus our customer service team are currently working on reduced hours and are working hard to respond to you as quickly as possible.

At this stage, the best method to contact the team is via email.

In the meantime, please visit our help center as there are some great articles that may help answer your question:

https://help.tonybianco.com/hc/en-us