Here to help

  • Click & Collect

    Shop online at your convenience, then collect from your chosen store for no additional charge. An email will be sent to you once your item is available for pick up.

    Please note that Click & Collect is only available with stores at Boutique locations within Australia. 

     

    Why Click & Collect?

    • Pay online and collect in-store within 24 hours - the perfect last minute shopping option!
    • Save on shipping costs. 
    • No minimum or maximum purchase amount or product size.
    • You will be contacted via email once your product is ready to collect.
    • If you can't come in straight away, click & collect orders will be held for up to 14 days.

     

    How to Click & Collect

    It's easy! Simply browse the website and find the products you want, then follow the steps below:

    1. Choose your selected size.

    2. Click on Find In Store first to see if the size is available at your closest store. The closest store with stock available will display.

    3. Select your closest store and Add To Bag on the popup.

     

    4. Complete your order and once you have successfully place your order, wait for us to send you an email telling you your order is ready.

    5. Head to your store with photo ID and the order email to collect your order.

    6. If you can't collect your order straight away, the store will hold it for 14 days. 

  • Size guide

    SIZE CHART

    If you are between sizes or need assistance to select your best fit, please contact us at Customer Service. We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.

     

    AU / US EU U.K
    5 36 3
    5.5 36 3.5
    6 37 4
    6.5 37 4.5
    7 38 5
    7.5 38 5.5
    8 39 6
    8.5 39 6.5
    9 40 7
    9.5 40 7.5
    10 41 8


    *Sizes listed on the Tony Bianco website will be Australian and European sizing. If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes, it means the product runs true to size. 

     

    How To Measure Boots

     

    1. Shaft Height 

    Measured from the bottom of the boots to the top of the foot

    2. Heel Height

    Measured up the centre back of the heel to where the boots meets the boot sole

    3. Boot Opening 

    Measured around the circumference of opening at the top of the boot

     

    Measuring Boot Shaft Length
    To compare our boot measurements to your body, use tape measure to measure the length from the bottom of your heel upwards.

     

    How To Measure Heels

     

    1. Heel Height

    Measured up the centre back of the heel to where the boots meets the boot sole

    2. Platform Height

    The highest measurement from the sole to the bottom of the platform

     

     

    How To Measure Bags

     

    1. Height 

    Measured from the bottom of the back to the opening.

    2. Width 

    Measured at the base of the bag from side to side.

    3. Depth 

    Measured across the bottom from the widest point at the side of the bag.

    4. Handle Drop 

    Measured from the highest point of the strap to the bag opening. 

  • Contact us

    We're here to help you, every step of the way.

    Our friendly customer service team are available via Live Chat, Phone or Email Monday - Friday 9:00am to 5:00pm AEDT. 

    If you're looking for something specific, please view our Frequently Asked Questions page or if your query isn't answered there use the form below to submit your question and our team will endeavour to get back to you as quickly as possible. 

  • Shipping

    We have multiple shipping options for you because we know that sometimes that shoe-fix can wait and sometimes it can’t!

    For updates on shipping times, please email us at enquiries@tonybianco.com or use our Live Chat. Send us your order details and we’ll give you an update!

    Please note, orders will be delivered on business days only. We do not offer deliveries on weekends or public holidays. 

     

    AUSTRALIAN ORDERS

    Standard Shipping

    Orders over $100 – FREE

    Orders under $100 - $9.95 flat rate

    3-7 business days from dispatch

    • Orders typically ship the next business day.
    • Orders placed Friday-Sunday will ship out Monday.
    • Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.
    • Dispatch of your order may be delayed during sale or promotional periods.

     

    Express Post

    Orders over $250 – FREE

    Overs under $250 - $16 flat rate

    1-3 business days from dispatch

    • Orders typically ship the next business day.
    • Orders placed Friday-Sunday will ship out Monday.
    • Express Post is available for orders within a certain location.
    • Click here to view the post codes that qualify for Express Post delivery. If you live outside of these postcodes, selecting Express Post will result in the next fastest possible transport link.
    • Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.
    • Dispatch of your order may be delayed during sale or promotional periods.

     

    Click & Collect

    FREE - no delivery charges when you collect in store!

    Your order will be ready to collect within 24 hours

    • Pay online and simply collect in-store.
    • Your order will be ready for collection from your nominated store within 24 hours, subject to availability.
    • You will be contacted via email once your product is ready to collect.
    • Orders will be held for up to 14 days.

     

    INTERNATIONAL ORDERS:

    Express Post

    Orders over $250 – FREE

    Overs under $250 from $20 - $60 based on Zone

    4-10 business days from dispatch

    • Orders typically ship the next business day.
    • Orders placed Friday-Sunday will ship out Monday.
    • Shipping rates are calculated at checkout once you select your country.
    • Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.
    • Dispatch of your order may be delayed during sale or promotional periods.

     

     

  • Returns

    Need to return an item purchased online? We're here to help, every step of the way. 

    For more information, please refer to our Online Returns & Exchanges Policy, or contact our friendly customer service team on 1800 790 799. We’re available from Monday to Friday, between 9:00am–5:00pm AEDT. You can also email us any time at enquiries@tonybianco.com.

    Please note that for Australian orders placed before 20th November - Parcel Point is the only returns option for you. 

    Orders before 20th November use this Returns Form.

    Orders after 20th November use this Returns Form

     

    AUSTRALIAN RETURNS

    You can either return the item(s) via post to our warehouse, or in person to a Tony Bianco store within 14 days from the date of delivery. Some conditions and exclusions apply. 

    Please note, if your order was placed before 14 November 2018 on our old website, parcel point will be the only option for you. 

    Method 1: Parcel Point

    Parcel Point

    • Book your return online here by choosing a location that is easiest for you and enter your details to confirm shipping costs.
    • Print your label & stick it on your parcel. Please ensure it is clearly visible. 
    • Drop your parcel off to any Parcel Point location.
    • Please ensure that you have read our 'Returns Policy' information here

    Method 2: Australia Post

     

    • Book your return online here through the returns portal.
    • Print your label & stick it on your parcel. Please ensure it is clearly visible
    • Drop your parcel off to a Post Box, Australia Post Office, or Parcel Locker
    • Please ensure that you have read our 'Returns Policy' information here

     Method 3: In-Store

    • Eligible for Australian orders only.
    • Excludes Myer and David Jones.
    • Find your nearest store here to return or exchange an item for FREE.

     

    INTERNATIONAL RETURNS

    You can return the item(s) via post to our warehouse within 30 days from the date of delivery. Some conditions and exclusions apply. 

    Please send return along with your returns form to: 

    Tony Bianco

    8 The Crossway,

    Campbellfield, Victoria,

    AUSTRALIA, 3061

     

    • Book your return online here through the returns portal.
    • Click "Create A New Shipment" and enter the Ship From and Ship To address.
    • Choose "Packages" and select the purpose of your shipment. Packages require an item description, value, and origin. You can Add Another Item if you are sending multiple items. Click Next when complete.
    • Enter the package dimensions and then you can choose the date and type of service.
    • Review, choose payment type and then when you are ready click Accept and pay.
    • Ensure that you print all documents after payment confirmation.
    • Please ensure that you have read our 'Returns Policy' information here.

     

  • Afterpay

    Afterpay Shoes

     

    Buy now, pay later with Afterpay Online & In-store. 

    Buy the shoes of your dreams today and pay later when you Afterpay shoes with Tony Bianco Online or In-store! Afterpay offers you the convenience of four equal fortnightly payments without any additional fees or interest, meaning your order ships immediately.

     

    HOW DOES IT WORK? 

     
    Pay in 4 installments Get your items now
    PAY IN 4 INSTALMENTS GET YOUR ITEMS NOW
    Pay for your order in equal fortnightly payments Your order will be shipped now, just like a normal order
    Nothing extra to pay Spend up to 1000 dollars
    NOTHING EXTRA TO PAY SPEND UP TO $1000
    No interest no additional fees if you pay on time You can use Afterpay for orders up to $1000
     

     

    ALL YOU NEED IS:
    • An Australian debit or credit card
    • To be over 18 years of age
    • To live in Australia

     

    TO USE THIS SERVICE:
    • Add your items to your bag and check out as normal
    • In checkout select Afterpay as your payment method
    • Enter your details with Afterpay and you're done!

     

    OTHER THINGS TO NOTE:
    • The funds for the first payment will need to be available at the time of checkout.
    • If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payment over the next 6 weeks.
    • Once you have been an Afterpay customer for at least 6 weeks, for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
    • Your payment schedule will be emailed to you.
    • If you wish to return your items you can choose an exchange, or the payment plan can be cancelled.
    • If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

     

SIZE CHART

If you are between sizes or need assistance to select your best fit, please contact us at Customer Service. We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.

 

AU / US EU U.K
5 36 3
5.5 36 3.5
6 37 4
6.5 37 4.5
7 38 5
7.5 38 5.5
8 39 6
8.5 39 6.5
9 40 7
9.5 40 7.5
10 41 8


*Sizes listed on the Tony Bianco website will be Australian and European sizing. If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes, it means the product runs true to size. 

 

How To Measure Boots

 

1. Shaft Height 

Measured from the bottom of the boots to the top of the foot

2. Heel Height

Measured up the centre back of the heel to where the boots meets the boot sole

3. Boot Opening 

Measured around the circumference of opening at the top of the boot

 

Measuring Boot Shaft Length
To compare our boot measurements to your body, use tape measure to measure the length from the bottom of your heel upwards.

 

How To Measure Heels

 

1. Heel Height

Measured up the centre back of the heel to where the boots meets the boot sole

2. Platform Height

The highest measurement from the sole to the bottom of the platform

 

 

How To Measure Bags

 

1. Height 

Measured from the bottom of the back to the opening.

2. Width 

Measured at the base of the bag from side to side.

3. Depth 

Measured across the bottom from the widest point at the side of the bag.

4. Handle Drop 

Measured from the highest point of the strap to the bag opening.